LEBANON, VA – JULY 18, 2023 — A Pennsylvania-based company specializing in providing a variety of services to optimize call center and answering services is hiring in Southwest Virginia’s e-Region to fill remote positions. AnswerNet, which operates more than 20 contact centers in the United States and Canada, is a full-service provider of inbound, outbound and automated contact center services.
The company also has specialty divisions in business process outsourcing, nonprofit, appointment setting and education and can be used as a primary call center or a backup service for business call centers or telephone answering services. AnswerNet works with many different industries, including HVAC, insurance, government, medical, real estate and small business markets.
A virtual job fair to fill the open positions is planned for August 9. Applicants may also apply through the AnswerNet website careers page at https://answernet.com/about/careers/.
“As part of its outreach marketing efforts to attract jobs to Southwest Virginia’s e-Region, the Virginia Coalfield Economic Development Authority (VCEDA) identified and has been working with AnswerNet to help them fill the job classifications they are looking for with employees who reside in the region and who can work for them remotely,” said VCEDA Executive Director/General Counsel Jonathan Belcher. “VCEDA has had a decades long strategy to develop information technology (IT) jobs in the region which is also an excellent location from which to fill remote IT positions because of the broadband and training programs already in place.”
Southwest Virginia’s e-Region is the slogan which VCEDA has used for more than 15 years to promote Virginia’s coalfield region as a great location to do business because of the region’s focus on electronic information technology, energy, education and emerging technologies. Southwest Virginia’s e-Region includes the counties of Buchanan, Dickenson, Lee, Russell, Scott, Tazewell and Wise and the City of Norton, VA.
The Virginia Economic Development Partnership, Southwest Virginia Workforce Development Board (SWVWDB), Virginia Employment Commission (VEC), Southwest Virginia Community College (SWCC) and Mountain Empire Community College (MECC) have also assisted on the AnswerNet project.
Specific job classifications the company is looking to fill include inbound call center agents, outbound telesales agents, enterprise telecom architect, telecom analyst, junior graphic artist, marketing coordinator and licensed insurance agent for P&C. A virtual job fair is planned for August 9 from 11 a.m. to 2 p.m. A link to the job fair may be found at https://pvapi.premiervirtual.com/s/xNOw2W. A schedule on the site shows the link will be active beginning on August 7 at 10 a.m. for pre-registration and will remain active until August 10 at 2 p.m. to allow time for interested persons to submit their applications to AnswerNet.
“We are looking for remote customer-oriented service representatives that provide high-level customer service solutions to all customers/clients on a daily basis,” said AnswerNet Director of Recruiting Ivan Yepez. “Employees will answer all incoming calls and make outgoing calls specific to each program or project to which they are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer.”
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Answercomm. Together with its affiliates, AnswerNet provides a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and processes more than 125 million interactions annually. The company website may be found at https://answernet.com.
About Virginia Coalfield Economic Development Authority and Southwest Virginia’s e-Region: The Virginia Coalfield Economic Development Authority, created by the Virginia General Assembly in 1988 to enhance and diversify the region’s economy and help create jobs, markets Southwest Virginia’s e-Region and its focus on electronic information technology, energy, education, emerging technologies, and entrepreneurship. VCEDA is a unique economic development organization that manages funds for economic development projects from a percentage of the coal and natural gas severance taxes paid by coal and natural gas companies that operate in the region. Located in southwestern Virginia, the region includes Buchanan, Dickenson, Lee, Russell, Scott, Tazewell, and Wise counties and the City of Norton. www.vceda.us or www.e-Region.org.